Terms of Use

1. Definitions

Within these terms of use:

• "Sefa Visa", "we" or "our" refers to Sefa Visa company.
• "Site" or "website" refers to Sefa Visa's official website.
• "User", "you" or "your" refers to individuals who visit and use the website.
• "Services" refers to visa application and consulting services provided by Sefa Visa.

2. Website Usage

When using the Sefa Visa website, you agree to comply with the following rules:

• You will use the website only for legal purposes and in accordance with laws
• You will not engage in activities aimed at disrupting the website's operation, damaging its systems, or causing excessive load
• You will not send viruses, malware, or harmful code to other computers through the website
• You will not attempt to reverse engineer, crack, or modify the website's source code
• You will not copy, reproduce, or distribute website content without permission
• You will not engage in behavior aimed at preventing or restricting other users' use of the website

3. Intellectual Property Rights

All content on the website (texts, images, logos, designs, videos, audio files, software, etc.) is the property of Sefa Visa or its licensors and is protected by copyright laws.

Regarding website content:

• Copying, reproduction, distribution, publication, modification, or use in another medium without prior written permission is prohibited.
• Viewing and creating temporary copies (e.g., in web browser cache) for personal and non-commercial purposes is permitted.
• Use without Sefa Visa's explicit written permission is subject to legal sanctions.

4. Limitation of Liability

Sefa Visa declares that it limits its liability regarding website use in the following matters:

• The website is provided "as is" and "as available".
• No guarantee is provided for uninterrupted access or error-free operation.
• No guarantee is provided regarding the accuracy, currency, and completeness of information on the website.
• Sefa Visa cannot be held liable for any direct, indirect, incidental, special, or punitive damages arising from your use of the website.
• Sefa Visa is not responsible for viruses or other harmful elements that may infect during website use.
• Sefa Visa cannot be held responsible for the content of third-party sites linked to and consequences arising from their use.

5. User Accounts

You may need to create a user account to benefit from certain features and services on our website. Regarding your user account:

• You are deemed to have guaranteed that all information you provide is accurate, current, and complete.
• You are responsible for your account security and protection of login credentials.
• You are responsible for all activities conducted through your account.
• You are obligated to immediately notify Sefa Visa if you notice unauthorized access to your account.
• Sefa Visa reserves the right to suspend or terminate user accounts for any reason without prior notice.

6. Payment and Refund Policy

Payment and refund conditions for services purchased through Sefa Visa are as follows:

• Payments for visa application services are taken for services rendered, regardless of the application outcome.
• In case of visa application rejection, the service fee is non-refundable, but the visa fee taken by the consulate is subject to a separate policy and the relevant institution's rules apply.
• For services cancelled before application processing begins, 50% of the total amount is retained as a processing fee, and the remaining amount is refunded.
• No refunds are provided for services cancelled after application processing has begun.
• Refund requests must be submitted in writing via email to [email protected].
• Refund transactions are processed within 15 business days for approved requests.

7. Cookie Policy

Our website uses cookies to improve user experience and analyze site performance.

For detailed information about cookies, please visit our Cookie Policy page.

By using our website, you are deemed to have accepted the use of cookies. You can disable cookies from your browser settings, but please note that some website features may not work properly in this case.

8. Privacy Policy

For detailed information about how your personal data is collected, used, stored, and protected, please review our Privacy Policy page.

By using our website, you are deemed to have accepted our privacy policy.

9. Third-Party Links

Our website may contain links to third-party websites. Regarding these links:

• Sefa Visa has no control over the content, privacy policies, and practices of linked third-party websites.
• Visiting and using these sites is entirely your responsibility.
• Sefa Visa accepts no responsibility for any damage or loss arising from the use of third-party websites.
• Providing links to third-party websites does not imply Sefa Visa's endorsement of their content.

10. Applicable Law and Dispute Resolution

The following conditions apply to legal matters regarding these terms of use:

• These terms of use are subject to and will be interpreted according to the laws of the Republic of Turkey.
• In case of any dispute regarding website use or these terms of use, a solution will first be sought through mutual discussion.
• If the dispute cannot be resolved, the courts of the Republic of Turkey will have jurisdiction.

11. Changes

Sefa Visa reserves the right to modify these terms of use at any time. Changes will be effective from the date they are published on our website.

We will make reasonable efforts to inform you about significant changes to our terms of use, but we recommend that you regularly visit our website to keep track of current terms. Your continued use of our website will mean that you accept the updated terms of use.

12. Contact

If you have any questions or feedback regarding these terms of use, please contact us using our contact information below: